Plan Support with Confidence

Clear service agreements define expectations and remove uncertainty.

Spare Parts

Avoid Unexpected Disruptions

Proactive serviced reduces the risk of downtime and production delays.

Spare Parts

Keep Performance Consistent

Regular reviews and support ensures stable & reliable operation.

Spare Parts

Predictable Support. Protected Uptime.

Langen's Service Level Agreements (SLAs) provide structured, proactive support designed to keep your equipment running reliably while giving you clear expectations around service response, coverage, and ongoing support.

An SLA helps you move from reactive service to a planned support strategy that protects production and reduces risk.

Support that strengthens OEE.

A defined service framework plays an important role in sustaining Overall Equipment Effectiveness (OEE).

Service Level Agreements help improve:

  • Faster issue resolution and reduced downtime
  • Preventive maintenance consistency
  • Better planning for critical interventions
  • Greater operational stability

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What an SLA may include: 

Service Level Agreements (SLA) are tailored to your operation, equipment scope, and production criticality.

Typical components may include:

  • Defined response times and service prioritization
  • Scheduled preventive maintenance visits
  • Remote support access
  • Priority access to service resources
  • Recommended critical spare parts strategy
  • Lifecycle planning and service reviews
  • Documentation and service reporting

 

 

 

 

Service Level Comparison

Choose the right support plan for your needs

Level 1
Essential Support
 Level 2
Inspection Plan
 Level 3
Maintenance Plan
 Level 4
Performance Level
FEATURES
Service Support Phoneticktickticktick
Service Support Emailticktickticktick
Support Fundticktickticktick
Contract Managertickticktick
Guaranteed Responsetickticktick
Inspection Scheduletickticktick
Documentation Hostingtickticktick
Operator Trainingticktick
Preventative Maintenance Scheduleticktick
Reliability Engineering Supportticktick
Equipment Availability Guaranteetick
Asset Managementtick
Spares Supplytick
Software Audittick
OPTIONS
Cube Connectticktickticktick
MORE tick tick tick tick
Training tick tick tick tick
Obsolescence Review tick tick tick tick
Smart Glassess tick tick tick tick
24-7 Support tick tick tick
3rd Party response packs tick tick tick
Warranty Extension tick tick tick
Documentation Hosting tick tick tick

Want to learn more about Service Level Agreements (SLA)?

Contact our team to discuss your requirements and find out how we can help keep your production running without interruption.